Questions, billing, or a data request — here is how to reach us
Email support@astrozivi.com. We aim to reply within 2 working days. For a question about a purchase, please include the order id from your receipt — it lets us find the payment without asking you for card details, which we never need and never store.
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may raise a concern about how your data is handled with our grievance officer:
We acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Saved charts and preferences live in your own browser, so clearing your site data erases them completely without needing to ask us. If you hold an account, write to us and we will export or delete the server-side copy. What we do and do not store is set out in the Privacy Policy.
Reports are delivered instantly, so please read the Refund & Cancellation Policy before purchasing.